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Delphine Traoré, Regional COO of Allianz Africa and Former President of the AIO: "Managing in times of crisis: a challenge taken up by insurers".

September 16th 2021

An unprecedented crisis due to the Covid-19, which has come to a brutal halt in the march of the world, felt in all continents, in all professions. The shockwave has resounded in Africa, and this must give full meaning to the role of insurance: it is the moment to show its capacities for resilience, rebound, innovation and greater proximity with those who doubt.

As Delphine will say, it is in times of crisis that employees would want to work with a leader who can reassure them and lead them against all odds, to the top. "In turbulent times, people look for a leader to give them confidence," Delphine said in January 2020, she who was named CEO of the Year 2017 by the African Insurance Awards. Indeed, Covid-19 has come to shake up the course of life for Managers and insurance companies. And as Jean-Baptiste Ntukamazina, Secretary General of the AIO said in his introduction to the 2020 Africa Insurance Report, "2020 has been an extraordinary year. Humanity has been so badly battered by a common enemy: the COVID-19 pandemic. It is a major threat that has had many human, economic and social consequences. "

Consequently, one of the challenges of Delphine's mandate has been to continue to protect the citizens, especially in these unprecedented, if not uncertain, period. And in this sense, Delphine has been able to use all her experience to give even more meaning to insurance in the daily life of African economic actors. It was necessary to reinvent the insurance industry in Africa, with the major axes of digitalization and the development of offers for actors sometimes excluded from the classic system, thanks to microinsurance.

It is in this context that the 47th AIO Conference and General Assembly could not be held in 2020 as planned and has been postponed to September 2021.

Thus, after nearly 25 years of experience, Delphine was able to use all her knowledge acquired in various countries and in positions of responsibility to restore the image of insurance, regain the confidence of the population in Africa and further contribute in the development of a leadership oriented towards innovation for the benefit of all. Ranked by the Choiseul Institute as one of Africa's top economic leaders of the future and by Jeune Afrique Magazine as one of the 50 most influential French-speaking women in 2017, Delphine has been able to maintain the pace in project management of Allianz Africa, while leading the AIO to success.

Taking stock of her mandate and before handing over to her successor, Tope Smart, Delphine will state that "despite the challenges, insurance in Africa is becoming more and more resilient. Efforts have been made by all of us and our government partners to tailor insurance to local realities. " And for this, she praised everyone's sense of accompaniment, particularly developing closer proximity to small economic actors. "Let us always be there for the economic actors qualified as marginal and who are very numerous and very active in Africa, in the daily reality of the continent’s economy. As you well know, "it is the small rivers that make the big ones!” and in Africa more than anywhere else, we need to educate people of what we do."